Capability Systems supports Schedrix™ Production Sequencing. Microsoft doesn't provide support for it.
Before contacting us, the help page may already answer your question.
How to reach us
Email support@capability-systems.com. Please include:
- your company name and your Business Central environment's name, and the sequence run number or resource pool code if the question is about one;
- what you were doing, and the message Business Central showed, word for word.
Please don't email production data or staff details unless we ask for them.
When we answer
We answer during UK working hours: 9:00 to 17:30, Monday to Friday, except bank holidays in England.
| What has happened | First reply within |
|---|---|
| Schedrix can't reach its service, or no sequence can be proposed at all | 4 working hours |
| Anything else, including questions and suggestions | 2 working days |
The first reply says what we are doing about it and when you will hear from us next.
During the free preview the Schedrix service has no availability commitment, although we aim to keep it running at all times. We announce planned maintenance on this page in advance.
Your data and privacy
For what Schedrix sends and keeps, see the privacy policy. To ask about your data, or to have it deleted, email privacy@capability-systems.com.