Capability Systems

Case Studies

Real Results for Real Businesses

Anonymised examples of the work we have delivered for clients, followed by results from our partner Raquel Urrez’s own industry career.

Results at a Glance

Capability Systems at a glance.

30+

Years of IT consultancy

15+

Client engagements delivered

1995

Year founded

50+

Years combined team experience

Our Client Work

Anonymised projects Capability Systems has delivered for clients.

Healthcare

Built a HIPAA-Compliant Video Consultation System in Weeks During COVID-19

How we rapidly delivered a secure, HIPAA-compliant video consultation platform enabling clinical staff to continue patient consultations remotely when the COVID-19 pandemic hit.

The Challenge

When COVID-19 lockdowns began in 2020, the client's clinical staff could no longer see patients in person — leaving vulnerable children with learning difficulties without access to essential assessments and training. A HIPAA-compliant remote consultation solution was needed urgently.

Our Solution

We rapidly built a HIPAA-compliant video consultation platform integrated with the client's existing health information system. The front-end prioritised ease of use for clinicians and families, with full security controls across video streams, session data and patient information.

Results

  • Delivered a fully HIPAA-compliant video consultation system under extreme time pressure
  • Enabled clinical staff to continue patient consultations remotely without interruption
  • Maintained continuity of care for children with learning difficulties during lockdown
  • CEO praised the developer as the best front-end software engineer he had met

“Jason is the best front-end software engineer I have met.”

CEO, US Healthcare Technology Provider
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IT Services

Replaced Legacy CMS at a Multinational IT Services Company, Saving Tens of Thousands in Annual License Fees

How we replaced Microsoft Content Management Server with a custom .NET solution, eliminating costly SharePoint licensing across 14 servers and improving performance by 20%.

The Challenge

The client ran Microsoft Content Management Server (MCMS) across 14 servers. When Microsoft discontinued MCMS and folded its licensing into SharePoint Server, the client faced tens of thousands in annual SharePoint fees for software unrelated to SharePoint — plus COM interop overhead that degraded performance and locked servers to 32-bit architecture.

Our Solution

We built a custom .NET and ASP.NET CMS that eliminated all SharePoint and legacy COM dependencies. Removing the COM interop layer delivered a 20% performance gain, unlocked 64-bit migration, and gave the in-house team a clean, maintainable codebase with no reliance on discontinued products.

Results

  • Eliminated tens of thousands in annual SharePoint license fees
  • 20% performance improvement by removing COM interop
  • Enabled migration from 32-bit to 64-bit server infrastructure
  • Delivered a clean, maintainable codebase for future upgrades

“We were paying enterprise SharePoint licensing costs for software we weren't even using as SharePoint. The replacement CMS eliminated that overhead entirely and performed better than what it replaced.”

Programme Manager, Multinational IT Services Company
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Rail Transport

Train Service Specification System Commended by the Rail Franchising Regulator

How we built a system to import and validate varied train service specifications for franchise compliance, earning a commendation from the rail franchising regulator.

The Challenge

After privatisation, the rail franchising regulator needed to verify that train operating companies (TOCs) met their franchise service obligations. Specifications came in varied formats inherited from the pre-privatisation era, and manual validation was time-consuming, error-prone and risked letting compliance gaps go undetected.

Our Solution

We built a system that imported service specifications across their varied formats, normalising the data for compliance checking against actual service delivery. Close collaboration with operational stakeholders ensured correct handling of each format's nuances, transforming a laborious manual process into a reliable, repeatable operation.

Results

  • Formal commendation from the rail franchising regulator for software quality and performance
  • Successfully imported and validated multiple specification formats
  • Enabled TOCs to demonstrate compliance with franchise service requirements
  • Streamlined a previously manual and error-prone process

“The software provided has performed exceptionally well. We have been very impressed with both the quality of the system and its ability to handle the complexity of the varied specification formats.”

Regulator Review Panel, Rail Franchising Regulator
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From Our Team’s Experience in Food Manufacturing

These results were achieved by Raquel Urrez in senior quality and technical roles in food manufacturing. They are not Capability Systems client projects; they show the industry experience she brings to your project.

Food Manufacturing

Eight Consecutive A+ BRC Audit Grades

Raquel Urrez led quality and technical teams at a major chilled food manufacturing site through eight consecutive A+ BRC audit grades, with no Critical or Major non-conformances.

The Challenge

An A+ grade means a site has passed an unannounced BRCGS (formerly BRC) audit with no Critical or Major non-conformances. Holding that grade year after year is hard. The site made chilled products for major UK retailers through a change of ownership, while the standard and retailer codes of practice kept tightening.

The Approach

Raquel treated audit readiness as a permanent state rather than an annual event, keeping HACCP plans, risk assessments and allergen controls audit-ready all year. She led non-conformance management and supplier governance, and ran cross-functional improvement projects with production and the wider technical team, so that good practice became part of how the site worked.

Results

  • Eight consecutive A+ BRC audit grades
  • No Critical or Major non-conformances across the whole period
  • Full compliance with changing BRCGS standards, customer codes of practice and legislation
  • A compliance culture that held up through a change of ownership
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Food Manufacturing

From Quality Control to Quality Assurance at a Premium Meat Products Manufacturer

Raquel Urrez led a premium meat products site from end-of-line quality control to a preventive quality assurance culture, reducing product recalls by 30%.

The Challenge

The site relied on end-of-line inspection to catch quality issues, so defects could travel deep into production before anyone found them, adding to waste and recall risk. With several retailer codes of practice, a changing BRC standard (now BRCGS) and tighter allergen requirements, quality had to become a preventive discipline rather than an inspection step.

The Approach

As QA Manager, Raquel moved the site from reactive inspection to proactive quality assurance. She put HACCP and TACCP frameworks in place with thorough risk assessments across every process, introduced structured non-conformance management, overhauled internal audits and used KPI trend analysis to find problems early. Cross-functional projects, including microbiological and allergen initiatives, built prevention into each stage of production.

Results

  • 30% reduction in product recalls
  • A preventive quality assurance culture across the site
  • Stronger compliance with BRC, HACCP and customer standards
  • Faster non-conformance closure through structured root-cause analysis
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Ready to Achieve Similar Results?

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